Measuring Process Performance and the Art of Communicating without Speaking

Wednesday, March 6
9:30–10:45 a.m.

Many organizations lack a performance management system — and those that profess to have one don’t seem to realize the benefits. Why? The problem is, most of us don’t know if we’re looking at the right data or if the data is good, clean and representative. This session will explore the concept of metrics and the performance measurement system. Discover how to select proper metrics, relate them to your strategic intent and adjust when appropriate. Find out why metrics are central to business success and learn how to build a simple system that communicates performance without the need for constant interpretation.

Presented by: Wes Waldo, President, Lean Methods Group